Shipping policy

Thank you for shopping with Aztlan Herbal Remedies! We take pride in carefully preparing and packaging every order. Please review our shipping policy before placing your order so you know what to expect regarding processing times, delivery, tracking, and perishable products.

📦 Order Processing & Shipping

  • Please allow 1–3 business days for order processing before shipment, excluding weekends and holidays.

  • Orders placed on Saturdays, Sundays, or holidays will begin processing on the next business day.

  • Processing times may be longer during holidays, promotional events, or periods of high order volume.

  • Once your order ships, you will receive a shipping confirmation and tracking information through the email address or phone number provided at checkout.

Please Note: Processing time and shipping transit time are separate. Selecting an expedited shipping option does not guarantee same-day processing or delivery.

🚚 Shipping Options & Delivery Times

We offer standard and expedited shipping options, including USPS Priority Mail Express or other available expedited services, depending on your shipping address and the options displayed at checkout.

Estimated delivery dates are provided by the shipping carrier and are not guaranteed by Aztlan Herbal Remedies.

Weather conditions, carrier delays, holidays, incorrect addresses, and other unforeseen circumstances may affect delivery times.

Once a package has been accepted by the shipping carrier, transit and delivery schedules are managed by that carrier.

🔎 Tracking Your Order

Tracking information will be sent once your order has shipped.

Please allow up to 24–72 hours for tracking updates to appear, especially during weekends, holidays, or periods of high shipping volume.

You may track your package directly through:

If you cannot locate your shipping confirmation, please check your spam or junk folder before contacting us.

📍 Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your street address, apartment or suite number, city, state, and ZIP code before submitting your order.

  • If you notice an address error, contact us immediately at info@aztlanherbalremedies.com.

  • We will do our best to accommodate address changes before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

  • If a package is returned to us because of an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the order.

  • Perishable products that cannot be safely reshipped may need to be repurchased.

  • Packages delivered to an incorrect address provided by the customer may not qualify for a refund or replacement 

📬 Packages Marked Delivered but Not Received

Occasionally, shipping carriers may mark a package as "Delivered" before it physically arrives at your address. In some cases, the package may arrive the following business day.

If your tracking information shows that your package has been delivered but you have not received it, we recommend the following:

  1. Allow until the next business day for possible delayed delivery, unless your order contains perishable products.

  2. Check around your delivery area, mailbox, porch, or other designated delivery location.

  3. Ask household members, neighbors, or your building management if they accepted the package.

  4. Contact your local USPS office or UPS with your tracking number to request assistance.

Please also notify Aztlan Herbal Remedies so we can review your order and available shipping information.

Packages confirmed delivered by the carrier are not automatically eligible for a refund or replacement. Each situation will be reviewed individually based on the tracking information and circumstances.

📦 Lost or Missing Packages

If your package is missing or has not arrived within the expected delivery timeframe, please contact us at info@aztlanherbalremedies.com.

For packages marked delivered, please report the issue within 14 business days of the recorded delivery date.

We may ask you to contact the shipping carrier or initiate a missing-mail search or claim. Carrier investigations can take several business days or longer, depending on the circumstances.

Refunds or replacements are evaluated individually after reviewing available tracking information, carrier findings, and applicable consumer protections.

📸 Damaged Items

We carefully package our products to help protect them during transit.

If your order arrives damaged, please contact us within 24 hours of delivery whenever possible.

Email info@aztlanherbalremedies.com and include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping box and packaging

  • A brief description of the issue

Please retain the damaged product and original packaging until we have reviewed your claim.

Reports received after 24 hours will be reviewed individually, although delayed reporting may limit our ability to verify shipping-related damage or pursue a carrier claim.

❄️Perishable Products (Sea Moss Gel and Elderberry Syrup)

Our Sea Moss Gels and Elderberry Syrup are made fresh to order and require special handling during preparation and shipping.

Due to their perishable nature, shipping schedules may vary to help minimize transit delays and prevent packages from sitting with carriers over the weekend.

Customers are responsible for monitoring their tracking information and making arrangements to receive and properly refrigerate perishable products immediately upon delivery.

If a perishable item arrives damaged, warm, leaking, or with signs of spoilage, please do not consume it. Contact us promptly at info@aztlanherbalremedies.com with your order number and photos so we can review the issue.

For detailed information regarding preparation times, shipping methods, ice packs, and storage instructions, please refer to the individual product descriptions.

🌎 International Shipping

International shipments may be subject to customs inspections, import duties, taxes, restrictions, and additional processing time.

Customers are responsible for confirming that the products ordered are permitted in their destination country and for paying applicable customs fees, duties, or taxes.

Aztlan Herbal Remedies is not responsible for delays caused by customs authorities.

Orders that are refused, seized, returned, or otherwise affected by customs restrictions will be reviewed individually. Refunds, if applicable, may exclude nonrecoverable shipping costs, customs charges, and perishable products that cannot be safely returned.

⚠️ Additional Shipping Information

While we make every effort to process and ship orders promptly, carrier delays and circumstances beyond our reasonable control may occur.

We appreciate your patience and understanding as we work to provide reliable service and carefully prepared herbal products.

Nothing in this policy limits any rights or remedies customers may have under applicable law.

📧 Questions or Shipping Assistance?

If you have questions about your order, shipping status, or delivery concerns, please contact us:

Aztlan Herbal Remedies
Email: info@aztlanherbalremedies.com
Website: www.aztlanherbalremedies.com

Our office is open Monday through Friday "only", excluding holidays.

By placing an order, you acknowledge that you have reviewed our shipping policy, subject to applicable consumer protection laws.

Thank you for supporting Aztlan Herbal Remedies!