Aztlan Herbal Remedies — Frequently Asked Questions (FAQ)
About Our Company
Q: What is Aztlan Herbal Remedies?
Aztlan Herbal Remedies is a family-owned herbal wellness company based in California. We specialize in traditional, natural remedies inspired by Indigenous and ancestral herbal wisdom. Our products include herbal teas, capsules, tinctures, gels, and body butters — all crafted to support holistic wellness and balance.
Q: Where are you located?
Our main store is located at 21720 S Vermont Ave Suite 111, Torrance, CA, and our new Bellflower location is coming soon. You can also shop online anytime at www.aztlanherbalremedies.com.
Q: Are you doctors?
No. We are herbalists sharing traditional knowledge. Our recommendations are based on the traditional uses of herbs. We always encourage you to do your own research and continue following your healthcare provider’s plan to make sure everything aligns safely for you.
Orders & Shipping
Q: How long does shipping take?
Orders are typically processed within 2–4 business days and shipped via USPS or UPS. Delivery usually takes 3–7 business days depending on your location.
Q: Do you ship internationally?
Yes, we do ship internationally. Please read our International Policy prior to placing an order.
Q: What if an item I ordered is out of stock?
If a product becomes unavailable, we’ll refund that item automatically and ship the rest of your order. You’ll receive a note in your package or by email regarding the refund.
Q: Can I modify or cancel my order?
Orders can only be modified or canceled before they are processed. Please contact us immediately at info@aztlanherbalremedies.com if you need changes.
Returns & Refunds
Q: Do you accept returns?
Due to the nature of herbal products, we do not accept returns or exchanges once an item has been opened or used. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery for assistance.
Q: How are refunds processed?
Approved refunds are credited back to your original payment method within 3–5 business days after approval.
Product Information
Q: Are your products FDA approved?
Our products are not evaluated or approved by the FDA. They are made using traditional herbal knowledge and intended to support overall wellness, not to diagnose, treat, cure, or prevent any disease.
Q: Are your products safe to take with medications?
Because every individual is different, we recommend consulting your healthcare provider before starting any herbal regimen, especially if you’re taking prescription medication, pregnant, or nursing.
Q: How do I take your products?
Each product label includes suggested use or serving size. For teas, follow the steeping instructions provided. For capsules or tinctures, use the indicated dosage and consistency — usually 1–3 times per day, depending on the formula.
Q: How long before I notice results?
Each body is unique. Some customers notice changes within a few days, while others may take several weeks of consistent use. Natural remedies work best with patience, consistency, and a balanced lifestyle.
Q: Can I combine different products?
Yes, many customers use multiple herbal products together as part of a wellness routine. However, we suggest introducing one product at a time and monitoring how your body responds.
Q: How long should I take herbs?
It depends on your goal and the condition being supported. Some herbs are suitable for long-term use, while others are better for short-term support. Our team can guide you in-store or by email based on your needs.
Q: Are your products safe?
Yes, our products are made from high-quality herbs sourced responsibly. However, herbs can affect everyone differently. If you are pregnant, breastfeeding, taking medication, or have health conditions, consult your healthcare provider first.
Q: Are there any side effects?
Most herbs are gentle, but sensitivities can happen. Mild detox symptoms such as fatigue, skin changes, or increased urination can occur as your body adjusts. Stop use if you experience discomfort and contact your healthcare provider.
Q: Are your products safe for children?
Some are, but dosages must be adjusted carefully. Always check with your pediatrician before giving any herbal product to children.
Q: Do you offer consultations?
Yes, you can call us Monday - Friday between 08:30am to 05:00pm PST or for detailed one on one consultation, you can also look into booking a Body Scan at our Torrance location for a personalized herbal recommendation based on your body’s energy and organ balance. Visit our website for more details and scheduling.
Q: What is the Body Scan?
Our Aztlan Body Scan is a non-invasive wellness assessment that helps identify possible imbalances or stress in the organs, systems, and energy levels of the body. It is not a diagnostic machine and does not provide a medical diagnosis.
We are herbalists, not medical doctors, and this scan is used only as a general wellness tool to help guide natural support through herbs, nutrition, and lifestyle.
During the scan, small sensors read your body’s biofeedback within minutes. You’ll receive a personalized report showing which areas may need more support — such as the liver, kidneys, digestion, circulation, or hormones.
We then use that information to recommend herbal or detox programs that can help bring your body back into balance naturally.
The process is quick, painless, and completely safe, taking about 30 minutes per person, and your results are explained during your visit by our trained and knowledgeable staff.
Please visit our website www.aztlanherbalremedies.com for more information or to book your scan.
Store Visits & Contact
Q: Can I buy products in person?
Absolutely! Visit our Torrance store to shop in person, ask questions, and get guidance from our team. Store hours:
Mon–Sat: 10:00am to 05:00pm
Closed Sunday
Q: How can I contact you?
Email us at info@aztlanherbalremedies.com, call (424) 228-8646, or message us on Instagram, Tiktok or Facebook @AztlanHerbalRemedies.
Loyalty & Promotions
Q: Do you have discounts?
Yes! We regularly offer online and in-store rewards discount and flash sales. Join our email list or follow us on social media to stay updated on upcoming deals.
Disclaimer
We are herbalists, not medical doctors. All information provided is for educational purposes based on traditional herbal use. These products are not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare professional before starting any herbal regimen.