Política de envío

>> PLEASE READ IMPORTANT NOTES BELOW REGARDING SHIPPING <<

You’ll receive tracking info as soon as your package ships, via the email or phone number you place your order with. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update. You can also visit USPS: USPS.com® - USPS Tracking® or Tracking | UPS - United States

Also, please keep in mind that during COVID-19 months, shipping may take a few days longer than normal. Please choose shipping selection according to your needs but please be mindful that your package may not arrive on time due to COVID-19's circumstances. 

WE OFFER PRIORITY EXPRESS or NEXT DAY for faster shipping.

Once your order has been shipped and confirmed by USPS or UPS that it has been delivered to your location and you have not received your package, we recommend that you contact your local USPS postal office or UPS and provide them with your tracking information so that they are able to further assist you.

Shipping Policy Reminder:

• Incorrect or Incomplete Shipping Addresses:
  Please ensure that your shipping information is accurate when placing your order. We are not responsible for packages lost due to incorrect shipping addresses or packages stolen after delivery.

• If a package is returned to us because of an incorrect address, the customer is responsible for paying the additional shipping cost to have the order resent.

• If the order contains perishable products, the customer will also be responsible for the cost of replacing these items.

• If the package is sent to an incorrect address and is not returned to us, we will not be able to issue a refund or replacement.

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Important Shipping Reminders:

• Reporting Damaged Items:
  Please inspect your order upon delivery. If any items are damaged, you must notify us within 24 hours by emailing info@aztlanherbalremedies.com with your order number and photos of the damage. Reports made after 24 hours will not qualify for a refund or replacement.

• Missing Orders:
  If your order is missing, please contact us within 14 business days from the delivery date. We are unable to offer replacements or refunds if notified after this timeframe.

• USPS Missing Mail Searches:
  USPS investigations typically take 5–10 business days. Customers are responsible for contacting USPS directly or filing a claim for further assistance.

All Irish Moss Gel orders are made-to-order. Please allow 1-2 day processing time and due to the nature of the product we do not ship over the weekend. We want it to be the freshest possible for you. If an order is placed on Thursday, Friday or during the weekend it will ship the next business day or no later than Tuesday. This item is made to order and frozen prior to shipment. It's packaged with non-toxic cold packs to ensure freshness.

Once again, please understand once we've shipped your package off, extensive shipping days are out of our control. Please take this into consideration. We are doing everything we can to meet our customers’ needs. 

International Orders: Aztlan Herbal Remedies is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.

This applies to all products and Irish Moss Gels

By placing an order with us, you agree to these terms. If you have any questions, feel free to reach out to us at info@aztlanherbalremedies.com.

 

Thank you for your understanding!

Aztlan Herbal Remedies